Why Being Right Is Costing You Trust | A Bit of Optimism: Feelings at Work | PART 4

Everyone says they want more accountability at work… yet few of us think we're the ones who need to learn how to be more accountable.

Most of us believe we already know how to own a mistake. We've all said sorry and truly meant it. But meaning it and doing it well are two very different things. And when we’re the first to apologize, we model to everyone around us how cathartic accountability can be.

Feelings at Work is a special five-part series from A Bit of Optimism, where Simon Sinek and Alex Simon, founder of LifeShop, explore the human skills that shape how we work, lead, and build relationships. Together, they unpack the emotional challenges most of us face every day—from people pleasing and listening to giving feedback, taking accountability, and having difficult conversations.

In this episode, Simon and Alex take on accountability: why owning a mistake can feel like losing, why taking credit and dodging blame come from the same place, and what a real repair actually looks like.

You'll discover why owning your part doesn't mean admitting you were wrong, why the confidence to say, "I got that wrong," is what actually makes people follow you, and how to repair something in a way that genuinely clears a pathway forward. Simon and Alex share practical tools like the "wheelie bag" rule for separating intent from impact, the two-part formula that turns an empty gesture into apologies people can actually feel, Alex's practice of "micro-accountability" for owning small things before they accumulate, and the one word that quietly cancels everything you said before it.

In this episode you'll learn:

➡️ Why saying you're sorry doesn't mean you're wrong

➡️ The two-part apology formula: what you actually did + the impact it had

➡️ How to name someone's hurt + leave room to be corrected

➡️ "Micro-accountability": owning the small stuff before it turns into the big stuff

➡️ Why people who take too much credit are the same people who dodge blame

➡️ What real confidence actually looks like