The Hidden Tradeoffs of AI Automation (and Why Friction Still Matters) ft. Jakob Ambuehl, Brex

How does generative AI actually work inside a large, regulated fintech company when real customers, real money, and real regulations are on the line? The AI Rebels Crew sits down with Jake from Brex’s Customer Experience Strategy team to reveal what actually happens when AI moves from hype to production. You’ll hear how a major fintech deploys AI in customer support without sacrificing trust, compliance, or the human experience, and why most AI implementations fail to do the same. We break ...