Who Taught the Machine to Forget?

<p>Three companies. Three crises. One unsettling question about what happens when you let machines do the remembering.</p><p>In this episode: how a cheese shop and a 313-ship fleet solved the same problem from completely different angles.</p><p>Why the line between &#39;surface the answer&#39; and &#39;execute the action&#39; is the most important decision any operations team is making right now.</p><p>And why a CEO&#39;s essay about replacing middle managers with AI might be exactly right — and completely wrong — at the same time.</p><p><strong>Sources referenced in this episode:</strong></p><ul><li><a href="https://www.world-today-news.com/how-rebel-cheese-used-ai-to-recover-shipping-overcharges/" target="_blank" rel="noopener noreferer">Rebel Cheese shipping recovery case</a></li><li><a href="https://aws.amazon.com/blogs/machine-learning/how-hapag-lloyd-uses-amazon-bedrock-to-transform-customer-feedback-into-actionable-insights/" target="_blank" rel="noopener noreferer">Hapag-Lloyd / Amazon Bedrock feedback pipeline</a> (AWS blog)</li><li><a href="https://www.itnews.com.au/news/melbourne-airport-calls-in-ai-agents-for-incident-response-625534" target="_blank" rel="noopener noreferer">Melbourne Airport incident response agents</a></li><li><a href="https://community.ibm.com/community/user/blogs/hafsa-ali/2026/03/25/ibm-db2-genius-hub-powering-the-autonomous-experie" target="_blank" rel="noopener noreferer">IBM Db2 Genius Hub</a></li><li><a href="https://thenewstack.io/servicenow-ai-governance-agents/" target="_blank" rel="noopener noreferer">ServiceNow Context Engine</a></li><li>Jack Dorsey / Block: &#39;<a href="https://block.xyz/inside/from-hierarchy-to-intelligence" target="_blank" rel="noopener noreferer">From Hierarchy to Intelligence</a>&#39;</li><li><a href="https://dev.to/michaeltuszynski/the-knowledge-base-is-not-the-moat-the-loop-is-4ffm" target="_blank" rel="noopener noreferer">The Knowledge Base Is Not the Moat — The Loop Is</a></li><li><a href="https://dev.to/yunbow/codifying-tacit-knowledge-the-missing-layer-between-your-teams-conventions-and-your-ai-assistant-302b" target="_blank" rel="noopener noreferer">Codifying Tacit Knowledge</a></li></ul>