Leading with Heart: Ethics and Humanity in Senior Living with Dr. Malinda Shultice | The Golden Hour

In this episode of The Golden Hour, host Liz Keller sits down with Dr. Malinda Shultice to have a brutally honest conversation about the realities of senior living — from the financial pressures and ethical gray areas to the burnout and moral decisions administrators face every day.

Malinda shares her journey from “accidentally” joining senior living administration to becoming a passionate advocate for leadership reform and ethical care. Together, she and Liz pull back the curtain on the uncomfortable truths behind occupancy quotas, leadership training gaps, and the “we’ve always done it this way” mindset.

You’ll walk away with a renewed understanding of what compassionate leadership really looks like — and why healing the senior living industry begins with transparency, courage, and doing the right thing, even when it’s hard.

Topics Include:

Malinda’s path from administrator-in-training to leadership coachThe ethical crisis in senior living and how to fix itThe dangerous link between census pressures and resident careHow to empower leaders to say “no” when it’s not the right fitWhy transparency always wins in the long runThe “hamster wheel of chaos” — and how to get off it