Small Details Turn Service Into Care | Yesi Barrientos

Great service is table stakes. What people remember is how you made them feel when nobody “had to” do anything extra. We’re joined by Yesi Barrientos, Director of Food and Beverage Service at Palmetto Bluff, for a grounded conversation about hospitality leadership, guest experience, and the small details that turn a restaurant visit into a real connection. Yessi breaks down what it means to take care of someone from the second they walk in to the moment they leave, and why attention to names...