Beyond the Software: How Office Puzzle Is Simplifying ABA Operations Without Burning Out Providers

<p>What happens when empathy meets smart technology in ABA?</p><p><br></p><p>In this episode of Beyond the Science, we sit down with Charlene Kurth, COO of Office Puzzle, to explore how one practice management platform is helping ABA providers run smarter, scale sustainably, and reduce daily stress.</p><p><br></p><p>Charlene shares her path from psychology and analytics into ABA tech, and why Office Puzzle was built to support people, not just data.</p><p><br></p><p>In this episode, you’ll learn:</p><p>- Why broken systems, not care, hold practices back</p><p>- How Office Puzzle unifies scheduling, notes, billing, and compliance</p><p>- Where AI actually helps (and where it shouldn’t)</p><p>- Why affordable, flexible tools matter for growth</p><p>- How customer support and community drive success</p><p><br></p><p>If you’re an ABA provider, clinic owner, or clinician looking for better systems without burnout, this episode is for you.</p><p><br></p><p>👉 Watch now and discover a smarter way to run your practice.</p><p> </p><p>Timestamps:</p><p>00:38 Meet Charlene of Office Puzzle</p><p>02:08 Charlene’s background and career path</p><p>04:23 Day-to-day role as COO</p><p>05:12 Advice for aspiring leaders</p><p>06:47 Origin of the Office Puzzle name</p><p>08:46 Key pain points Office Puzzle solves</p><p>12:48 HIPAA compliance and data security</p><p>13:26 AI features and note generation</p><p>16:23 Common mistakes business owners make</p><p>20:55 The biggest challenge in the field</p><p>22:29 Proudest moments and team growth</p><p>23:35 Provider success story</p><p>25:34 Straight Talk with Joe</p><p>28:46 Supporting small and growing practices</p><p>30:30 All-in-one pricing and accessibility</p><p>32:36 Long-term vision for Office Puzzle</p><p>34:17 Expanding services and position in the market</p><p>38:20 Georgia pilot program teaser</p><p>43:21 Industry perspective and competition</p><p>45:10 Empathy and community impact</p><p>47:30 Coop’s Off the Clock</p><p><br></p>