The Aftermarket Advantage

<p>Deanna and Jenny, along with guest Jay Hefner, discuss the significance of aftermarket parts in HVAC distribution. They address industry trends influenced by COVID-19 and inflation, emphasizing data-driven strategies to enhance efficiency. The conversation covers the shift towards repairs, upselling, and customer trust. They also touch on home automation advancements, dealer training, and the growing popularity of podcasts and YouTube as media sources.</p>