[Encore] The Seven Steps of Service: How we train hospitality fundamentals

Originally aired January 25, 2025 Some exciting news: as we approach Cat & Cloud's 10 year anniversary, we are gearing up to launch some changes to the Cat & Could Podcast. New segments. Fresh industry voices. Candid insights into all things craft, hospitality, culture and leadership development. While we're heads-down, we're pulling some of our favorite episodes from the archive. This week: The Seven Steps of Service. What are they? What are they for? And why are they so straightforw...