CX Heroes #50 - Tim Thijsse

Learn in this episode: Why CX maturity means knowing your starting point instead of copying another company's playbookWhy everything in support can be automated, and why that is the wrong goal to chaseThe one customer moment Tim says should never go to a chatbotHow to decide which interactions earn a human before you automate the restHow Tim closed a feedback loop that had been trapped in a spreadsheet for years Tim Thijsse (pronounced thigh suh) is a UX and customer experience strategist ope...