CX Heroes #49 - Brian Porter

Learn in this episode: Why customers can't be fully honest with a sales rep who carries a quota, and who they open up to instead.How Brian built an entire chief customer officer program with ChatGPT before he ran a single meeting.The one rule that decides whether an executive ever gives you a second meeting.What 60 no-agenda conversations surfaced that three years of dinners and ballgames never did.Why a handwritten note still outperforms every digital follow-up at the executive level.Brian P...