Why should CX leaders care about MCP?

When PolyAI built its Builder MCP, one client helped shape it: Vixxo Facility Solutions, one of the largest facilities providers in the US. In this episode, guest host Damian Sasso talks with Vixxo's CTO Derek Neighbors and VP of IT Bobby Hunnicut about getting AI agents into the hands of people who've never written code, from accounting to technicians in the field. They cover why an MCP or CLI has become their litmus test for adopting any technology, how they build and ship their own MCPs as...