Can AI really hear a call the way a person does?

PolyAI just launched Dialog-RSN-1, its first audio-native model, and your host Nikola Mrkšić sat down with its builder, Matt Henderson, to unpack why it’s a game-changer for building voice agents. Most voice AI either flattens a call into a transcript and loses the audio, or goes fully speech-to-speech and gives up control of the voice. Dialog-RSN-1 does neither. It hears the raw audio directly, decides when to speak, and keeps text-to-speech separate so the voice stays under your control, ...