About this podcast
AI is transforming CRM, sales, marketing automation, and customer experience. The AI CRM Podcast explores how AI agents, generative AI, and automation reshape customer engagement and revenue operations. Get practical insights on CRM strategy, lifecycle orchestration, contact center AI, and personalization at scale. Covering platforms like Salesforce, Microsoft Dynamics 365, HubSpot, SAP CX, Oracle CX, and Adobe Experience Cloud. Built for CRM leaders and technology decision-makers.
58 episodes · technology
AI CRM Podcast
About this podcast
AI is transforming CRM, sales, marketing automation, and customer experience. The AI CRM Podcast explores how AI agents, generative AI, and automation reshape customer engagement and revenue operations. Get practical insights on CRM strategy, lifecycle orchestration, contact center AI, and personalization at scale. Covering platforms like Salesforce, Microsoft Dynamics 365, HubSpot, SAP CX, Oracle CX, and Adobe Experience Cloud. Built for CRM leaders and technology decision-makers.
Recent episodes
- Zoho SalesIQ: Turn Data Residency Into a CX Trust Weapon1 Sept · 19 min
- The Hidden Cost of Ignoring GPT-5 Governance in Contact Centers20 Aug · 21 min
- Zoho SalesIQ's Empathy Engine Threatens Data Residency Rules19 Aug · 17 min
- Medallia vs Qualtrics on Real-Time CX: 5-Second Edge12 Aug · 21 min
- Zoho SalesIQ: HIPAA-Safe Empathy AI for Regulated CX11 Aug · 22 min
- Fine-Tuning GPT-5 for CX: Where the ROI Actually Breaks Even6 Aug · 21 min
- The Hidden Generative AI Cost Trap for CX Leaders4 Aug · 20 min
- Zoho SalesIQ: The Data-Residency Trap in Instant Bot Training30 Jul · 21 min
- Medallia vs Qualtrics: Speed or Depth for CX ROI?28 Jul · 17 min
- The Hidden "Data-Residency Tax" Eating Your Dynamics Copilot Budget21 Jul · 20 min
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