Customer Centricity

← Customer Centricity11 Feb 2021 · 33 min

#12 - How are you impacting society? - Shervin Fekri

#12 - How are you impacting society? - Shervin Fekri11 Feb 202133 min

<p>In this episode, we challenge customer centricity as a stand-alone strategy. Looking at this two-way value stream, an organisation misses out on insights into other value streams. However, every organisation has an impact on society, environment, and can choose to take up their responsibility on social topics. Shervin Fekri, Social Impact lead at Board of Innovation, shares with&nbsp;<a href="https://sortlist.slack.com/team/UPLMYDJ92" rel="noopener noreferrer">Loïc</a>&nbsp;his view on social impact and explains some value stream models to assess the impact a company has on all stakeholders.</p>