About this podcast
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be…
100 episodes · business
Customer Success Talks
About this podcast
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be…
Recent episodes
- Your Customer Data Isn't Actionable Yet: Here's Why26 Aug · 46 min
- How the shifting global market, AI, and new pricing models are reshaping Customer Success right now12 Aug · 1 h 02 min
- Why Most QBRs Fail And the 15-Minute QBR That Fixes Them29 Jul · 55 min
- Getting Things Done with David Allen: Master Productivity15 Jul · 39 min
- The Productivity Shift Every Customer Success Manager Needs to Make1 Jul · 49 min
- The Hidden Reason Clients Aren't Getting Results - Maranda Dziekonski17 Jun · 44 min
- Financial Acumen: How to Drive Revenue & Prevent Churn3 Jun · 55 min
- The Biggest Customer Success Managers Mistake: Empathy Without Boundaries20 May · 1 h 04 min
- No Management Experience? Here's what hiring managers are looking for6 May · 1 h 03 min
- CSM Quick Lesson: Master SPICE Model for Client Conversations with Andrea Rijna29 Apr · 12 min
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