One Serious CX Transformation Journey | CX Heroes #54 - Nate Brown

Nate Brown's customer experience career started in a Ford Taurus with no air conditioning, cold calling strip malls in a territory nobody wanted. Today, he is the co-founder of CX Accelerator, a community with more than 5,000 members, and the author of The CX Primer. In this episode, learn: - How a difficult first sales job revealed Nate's love of customer service - How one customer's reaction can reveal the work you want to do - Why peer relationships are a powerful driver of service quali...