CX Heroes #51 - Elise Jeanmaire

Learn in this episode: Why shipping the AI first draft quietly hands over your company's voiceHow a fiction writer's approach to revision applies to support contentWhy rereading and editing AI drafts is how you actually learn your businessThe skill-based routing decision that burned out her best agents in three months Which traditional CX metrics Elise thinks are fading, and what she watches insteadWhy she tests every AI model on her own agents before it ever reaches a customer Elise Jeanmair...