Who's coordinating your army of AI agents?

Companies are pouring money into AI, but not everyone is getting the returns. Ian Jacobs, VP and Lead Analyst at Opus Research, thinks he knows why. In this episode, your host Nikola Mrkšić sits down with Ian to work through two ideas from his latest research. The first is Conversation Experience Orchestration: the wall between conversational AI and conversation intelligence is coming down, and conversations are becoming the layer that decides what happens next. The second is the ...