Agency Back Office Update Adds a Whole New Payroll Cycle

<p><strong>Episode Overview</strong></p><p>Tern co-founder David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner catch up after a July 4th break. The episode centers on Tern&#39;s overhauled agency back office: a new Back Office Home separating agent and admin views, automated commission splits for referrals and mentors, and a system letting agents self match unclaimed commissions instead of admins exporting spreadsheets. Also covered: new AI chat features and cleaner itinerary date and time display. Full details land at Tern&#39;s agency launch webinar on August 5.</p><p><br></p><p><strong>Episode Topics</strong></p><p>(00:00) Weeks in Review, catching up after the July 4th break and this quarter&#39;s board meeting.<br>(07:14) AI Chat Updates, chat can reference your email template library, save and share prompts, debug automations, and pull Project Expedition tours into a trip.<br>(15:25) Itinerary Display Fixes, consistent date and time formatting across every item type.<br>(18:45) New Back Office Home, a dedicated navigation home for agency admins, separate from the agent CRM.<br>(26:03) Booking Drawer and Commission Splits, one consistent booking review flow plus automated referral and mentor splits.<br>(31:05) Unclaimed Commission Matching, agents review and self claim unclaimed commissions with agency level controls.<br>(39:43) Week Ahead, integration work, this week&#39;s group subtrip sync launch, and new hires starting.</p><p><br></p><p><strong>Show Highlights</strong></p><p>AI chat reads your email templates and automations, and surfaces tours inside a trip.<br>Back Office Home gives agency admins one dedicated space, separate from selling.<br>Automated mentor and referral splits remove manual adjustment work for admins.<br>Agents self match unclaimed commissions instead of admins exporting spreadsheets.<br>Agency launch webinar set for August 5, with a full back office deep dive.</p><p><br></p><p><br></p>