Ep. 91 - Why the Best IDD Organizations Ask Questions Nobody Else Thinks To (w/ CQL)

There was a woman in her 80s. Her one goal was to get her driver's license. When someone finally asked where she'd go first, she said the grocery store. Then: "I'd go see my sister." They didn't know she had a sister. They'd been supporting her for years. That's what happens when someone asks the right question. Most leaders in IDD services are asking plenty of questions. Satisfaction surveys. Engagement pulse checks. Annual reviews. But there's a category of question that almost never makes ...