Lambda3 Podcast 496 - Service Design

<p>Nesse episódio do Lambda3 Podcast, Fernando Okuma, Jaque Venturim, Renata Medeiros e William Porto conversam sobre Service Design, como enxergar serviços de ponta a ponta e de que forma processos, experiência, tecnologia e arquitetura se conectam na construção de melhores serviços.</p><p><br></p><p><strong>Participantes</strong></p><ul><li>Fernando Okuma - <a href="https://www.linkedin.com/in/feokuma" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/feokuma</a></li><li>Jaque Venturim - <a href="https://www.linkedin.com/in/jaqueventurim" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/jaqueventurim</a></li><li>Renata Medeiros - <a href="https://www.linkedin.com/in/renatamedeiros-/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/renatamedeiros-/</a></li><li>William Porto - <a href="https://www.linkedin.com/in/william-porto-236022a5/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/william-porto-236022a5/</a></li></ul><p><br></p><p><strong>Pauta</strong></p><ul><li>Afinal, o que é Service Design?</li></ul><ul><li>Como mapear um serviço de ponta a ponta</li><li>O papel da tecnologia no desenho do serviço</li><li>Service Blueprint na prática</li><li>Como o Service Design influencia a arquitetura</li><li>Como medir a qualidade de um serviço</li><li>Casos reais e aprendizados</li></ul><p><br></p><p><strong>Referências</strong></p><ul><li><a href="https://www.thisisservicedesigndoing.com/" target="_blank" rel="ugc noopener noreferrer">This is Service Design Doing</a></li><li><a href="https://www.service-design-network.org/" target="_blank" rel="ugc noopener noreferrer">Service Design Network</a></li><li><a href="https://www.nngroup.com/topic/service-design/" target="_blank" rel="ugc noopener noreferrer">Nielsen Norman Group - Service Design</a></li><li><a href="https://www.designkit.org/" target="_blank" rel="ugc noopener noreferrer">IDEO Design Kit</a></li><li><a href="https://www.thoughtworks.com/insights/articles/the-power-of-service-design-in-digital-transformation" target="_blank" rel="ugc noopener noreferrer">The Power of Service Design in Digital Transformation - Thoughtworks</a></li><li><a href="https://microservices.io/post/architecture/2023/12/07/clarifying-architecture-with-service-blueprints-service-blueprints.html" target="_blank" rel="ugc noopener noreferrer">Clarifying Architecture with Service Blueprints - Microservices.io</a></li><li><a href="https://designmap.com/ideas/dual-track-agile-for-designers" target="_blank" rel="ugc noopener noreferrer">Dual-Track Agile for Designers - DesignMap</a></li><li><a href="https://scrumandkanban.co.uk/dual-track-agile/" target="_blank" rel="ugc noopener noreferrer">Dual Track Agile - Scrum &amp; Kanban</a></li><li><a href="https://lucid.co/blog/what-is-a-service-blueprint" target="_blank" rel="ugc noopener noreferrer">What is a Service Blueprint? - Lucid</a></li></ul><p><br></p><p><strong>Edição</strong></p><ul><li><a href="http://compasso.co/" target="_blank" rel="ugc noopener noreferrer">Compasso Coolab</a></li></ul>