The Lost Art of Collecting Money

<p>AI can automate reminders, send emails, and organize past-due accounts, but it can&#39;t replace the conversations that build trust and solve problems.</p><p>In this episode of <strong>LBM Talks Credit</strong>, Thea Dudley and regional credit manager <a href="https://www.linkedin.com/in/jill-escoto-cba-4805958/" target="_blank" rel="noopener noreferer">Jill Escoto</a> discuss why strong relationships remain one of the most valuable tools in collections. They explore where automation helps, where it falls short, and why picking up the phone is still one of the most effective ways to improve cash flow and strengthen customer partnerships.</p>