About this podcast

Welcome to Spilling the T, the podcast that takes you behind the scenes of the MBTA. Hosted by Andrew Cassidy of the MBTA’s Customer and Employee Experience department, each episode takes a deep dive into the inner workings and issues the T is facing. At the MBTA, we believe in transparency, open communication, and continuous improvement. That's why we've created this podcast—to give you a firsthand look at the challenges we face, the innovative solutions we're implementing, and the dedicated…