E45: BUILDING A DENTAL PRACTICE THAT PATIENTS LOVE

In this episode of The Connected Physician, host Katharina Juenger sits down with Hardik Chodavadia a visionary dental entrepreneur who has scaled a successful practice from the ground up—prioritizing location, patient experience, and innovation over rapid expansion. They explore the strategy behind building sustainable, high-performing dental offices in today’s competitive landscape.

In this episode, Katharina and Hardik discuss:

✅Why Direct Communication at Scale is a Challenge – How automation and agent support help practices stay engaged with thousands of patients.

✅A De Novo Growth Philosophy – Why building each new location from scratch provides control, consistency, and long-term value.

✅The Importance of Location Selection – How high-traffic retail areas and a 3000:1 dentist-to-population ratio drive patient volume and performance.

✅Long-Term Planning for Expansion – Why some leases are signed years in advance in tight markets like Austin—and how patience pays off.

✅Evaluating Acquisitions as a Future Strategy – The pros of acquiring established practices with built-in infrastructure and patient bases.

✅Tracking KPIs to Improve Care and Operations – How reappointment rates and treatment acceptance data fuel training and profitability.

✅Integrating AI and Intraoral Tech – Using 3D scans and touchscreens to educate patients and increase trust in recommended care.

✅Financial Accessibility Through Memberships and Financing – Why offering flexible payment solutions supports comprehensive treatment and better outcomes.

✅Service Expansion and Staff Retention – Offering Invisalign and wisdom teeth removal while building a team-first culture amid a hygienist shortage.

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