About this podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 episodes · news
The CX Cast
About this podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Recent episodes
- 463: Distrust In The Age Of AI3 Sept · 27 min
- 462: Use Cases For AI In Experience Research27 Aug · 22 min
- 461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide20 Aug · 23 min
- 460: CX Cast Replay – How Fujitsu Europe Scaled CX Transformation13 Aug · 47 min
- 459: Why Inclusive Design Improves Customer Experience For Everyone7 Aug · 28 min
- 458: How Employee Experience Powers Total Experience Growth31 Jul · 25 min
- Hands On: Building Interactive Experiences23 Jul · 29 min
- 456: Why You Need A Journey Decision System15 Jul · 30 min
- 455: Closing the Digital Experience Gap: From Channels to Customer Moments9 Jul · 30 min
- 454: Make CX Strategy Stick With Interactive Learning2 Jul · 26 min
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