About this podcast
The Impact Room by Douglas Jackson, where conversations shape exceptional leadership. Are you a business leader, founder, or aspiring executive looking to make a real impact? Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience. where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business. Each episode explores real experiences from…
88 episodes · business
The Impact Room - Conversations That Shape Exceptional Leadership
About this podcast
The Impact Room by Douglas Jackson, where conversations shape exceptional leadership. Are you a business leader, founder, or aspiring executive looking to make a real impact? Welcome to The Impact Room, where the most curious and courageous leaders share how they’re reshaping the world of work, leadership, and customer experience. where exceptional, diverse, and impactful leaders share the stories and strategies shaping the future of business. Each episode explores real experiences from…
Recent episodes
- Why Efficient Service Is Failing Your Business with Sean Keane, Managing Director and Co-Founder of Service Economics.17 Jun · 40 min
- The Illusion of Inclusion and how you can truly deliver on your Investments with LinkedIn Top Voice and Founder Hannah Awonuga30 Mar · 36 min
- Understanding Equity: What’s Really Holding Women and Organisations Back in Insurance? Dr Abbey Anderson, Founder and Principle Consultant Insight Change9 Mar · 19 min
- From Agent to COO: Thomas Moore, Group Chief Operating Officer from Global BPO Custom Connect, on Leadership, Outsourcing & the Future of Operations19 Feb · 29 min
- Leadership Lessons from Leaving School at 16, Back Office, Banking, Tech to the Boardroom - Carole Layzell, NED, CX and Digital, fromer Managing Director at Barclays29 Jan · 30 min
- From SEO to GEO Competing for Relevance in an AI, GPT World8 Dec 2025 · 45 min
- The real reason why most cyber attacks happen - Hear from a Cyber, Information, Digital and Data expert Lyndon Purnell, CIO3 Dec 2025 · 26 min
- The Problem With Surveys. From NPS to Prediction: The Future of Customer Experience Adam Elliot25 Nov 2025 · 39 min
- From Strategies to Strength - What Great Leaders Actually Do Differently with Elke Edwards31 Oct 2025 · 43 min
- What does it really take to build a leadership pipeline that’s ready for the future? Carolyn Blunt, Managing Director Sedgwick Talent Solutions8 Oct 2025 · 17 min
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