Management Diaries: Rethinking Staffing in Property Management

<p>RPM Living Chief People Officer David Lynch talks with MHN’s Denile Doyle about the connection between how companies support their on-site teams and the experience those teams create for residents. </p><br><p>Lynch pushes back on the idea that an employee will leave for another company for 50 cents and that’s the whole story. He firmly believes that it goes beyond that. </p><br><p>He also breaks down his “skill-will-ability” approach to hiring and training and explains how executives can improve consistency in processes. </p><br><p>Here are some of the topics we cover:</p><ul><li>(3:42) Where property management teams are feeling the most pressure right now</li></ul><ul><li>(7:12) His perspective on how multifamily measures success</li></ul><ul><li>(12:16) What investing in employees looks like beyond pay</li></ul><ul><li>(15:09) Why defining your company culture should come before hiring and training</li></ul><ul><li>(16:46) The &quot;skill-will-ability&quot; test and what employers can truly train for</li></ul><ul><li>(19:08) Why the people doing the work should help shape the process</li></ul>