Work Forces Rewind: Haley Glover: Building Employer Upskilling Strategies

Haley Glover, Senior Director of UpSkill America at the Aspen Institute, discusses how businesses can effectively upskill their workforce in an AI-driven economy. Drawing on her experience at Lumina Foundation, Amazon, and the Aspen Institute, Glover explains how upskilling has shifted from talent acquisition crisis management to strategic workforce planning focused on validated skills. She details findings from The Upskilling Playbook, emphasizing that successful AI adoption requires thoughtful, worker-focused training aligned with business strategy—not just technology purchases driven by peer pressure. The conversation also explores the All Learning Counts initiative, which advocates for recognizing skills regardless of where they were acquired, and new research on internship programs showing how companies find value through talent pipeline development, retention, and innovation from fresh thinking. Glover addresses distinct challenges facing small versus large employers and offers practical guidance for learners, educators, advocates, and employers to build resilient upskilling programs that withstand economic shocks.

Transcript

Julian Alssid: Welcome to the Work Forces podcast. I'm Julian Alssid.

Kaitlin LeMoine: And I'm Kaitlin LeMoine, and we speak with innovators who are shaping the future of work and learning.

Julian Alssid: Together, we unpack the complex elements of workforce and career preparation and offer practical solutions that can be scaled and sustained.

Kaitlin LeMoine: This podcast is an outgrowth of our workforce consulting practice. Through weekly discussions, we seek to share the trends and themes we see in our work and amplify impactful efforts happening in higher education, industry, and workforce development all across the country.

Julian Alssid: We are grateful to Lumina Foundation for its past support during the initial development and launch of this podcast, and invite future sponsors of this effort. Please check out our Work Forces podcast website to learn more. And so with that, let's dive in.

Julian Alssid: As we continue our summer break before returning with a new season later in August, we're revisiting our conversation with Haley Glover of UpSkill America. With AI reshaping jobs faster than most organizations can respond, and so much in flux around how we fund and support workforce development, this conversation feels more relevant than ever. Haley discusses how businesses can effectively upskill their workforce in an ever-changing, AI-driven economy, while recognizing this is an ongoing and unfolding conversation. We hope you enjoy it. Here's our episode with Haley Glover.

Julian Alssid: Kaitlin, so much of the conversation around the future of work focuses on the what—what skills are needed, what jobs are disappearing. But the harder question, and the one that really determines success, is the how. How do businesses actually help their existing employees develop the skills they need to succeed in a changing economy?

Kaitlin LeMoine: Absolutely. While we know the need for and importance of upskilling initiatives, actually building an effective system that helps workers grow and advance is a really complex undertaking for employers.

Julian Alssid: Right. It's one thing to agree that upskilling is necessary; it's another to have a playbook that works for both the employee and the bottom line. To create that playbook, we need guidance from leaders who understand both the policy landscape and the operational reality of business.

Kaitlin LeMoine: Exactly. We need that along with insight into researched best practices across industries. And luckily, today we're joined by someone who brings that multi-sector perspective to the table. Today we're speaking with Haley Glover, Senior Director of UpSkill America, a national initiative of the Aspen Institute Economic Opportunities Program. UpSkill America drives research and efforts that promote employer-led education and training to help work