134: When Ops Executives Realize They’re the Only One Who Knows

Find the full transcript, and more resources for operations executives, at YourFutureRealized.com/134. She didn’t plan to become the only one who knew how everything worked. It just kind of happened. One project turned into two. A few shortcuts lived in her head instead of anywhere written down. People started coming to her because it was faster. Easier. And after a while, when someone asked, “Who should we go to for this?” the answer was just… her. It felt a little reassuring for her, like j...