How the VA Is Borrowing Arlington National Cemetery's Playbook to Transform Veteran Services

The Department of Veterans Affairs is modernizing how it serves veterans and their families by adopting technology developed at Arlington National Cemetery. Renea Yates, Director of the Office of Army Cemeteries, and Mike Bowers, Acting Deputy Under Secretary for VA's National Cemetery Administration, explain how years of collaboration are helping replace fragmented legacy systems with a unified digital platform. They discuss the importance of adapting business processes instead of customizin...