How to learn from your mistakes with Robert “Cujo” Teschner

The act of reflection at work has many names—debrief, post-mortem, after-action review—but no matter what you call it, it’s a wildly powerful tool for making teams better. But are you getting the most out of it? Robert Teschner (whose call sign in the Air Force was “Cujo”) is a former fighter pilot and commander who flew some of the world's most advanced fighter jets before becoming an instructor at the Weapons School. In the Air Force, figuring out what went right and wrong can be a matter of life and death. Today, Cujo teaches business leaders how to bring the awareness, accountability, and rigor of military debriefs to their own teams. Anne and Frances sit down with Cujo to discuss how to conduct a successful debrief, where debriefs can go wrong, and how to get to the root cause of a problem. They also explore the importance of vulnerability and non-judgement when it comes to creating a psychologically safe space for reflection and learning.

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