Agentic AI & the Future GBS Operating Model | Uli Erxleben (Hypatos)

How is Agentic AI transforming the GBS operating model? In Episode 1 of GBS Rewired, I sit down with Uli Erxleben, CEO of Hypatos, to unpack what “Agentic GBS” really means, and how AI agents are reshaping enterprise operations. We cover: • The future operating model for Global Business Services • Human-in-the-lead vs human-in-the-loop AI • Redesigning people, process, and technology for Agentic AI • Why most companies can’t yet prove AI ROI • Why Age...