S4, E9: Healing After the Headlines Part 2: Voices in the Storm

When the Joplin tornado tore through southwest Missouri, 911 dispatchers became a critical lifeline in the middle of chaos. In this episode, April Ford shares her firsthand experience working behind the headset during one of the deadliest tornadoes in U.S. history. From managing her team in Jasper County with overwhelming call volumes to carrying the emotional weight of voices in crisis, April offers an inside look at the unseen role dispatchers play during disasters. Learn about her ex...