Delivering Person-Centered Care at Pacifica Salud w/ Rafael Cohen

We are pleased to share a new episode of Humanizing Healthcare featuring Rafael Cohen, Chief Executive Officer at Pacifica Salud Hospitals.

In this conversation, Rafael shares how Pacifica Salud has built a culture of person-centered care rooted in leadership, dignity, and humanity, even in the most complex and high-pressure moments.

From rethinking hospital environments to making courageous policy decisions during COVID-19, Rafael offers real-world examples of what it looks like when healthcare organizations put people first, not just in principle, but in practice.

Together, we explore how values-driven leadership shapes patient experience, supports care teams, and leads to better outcomes for everyone involved.

🎧 Hit play to hear how leadership choices can transform care, especially when it matters most.

Key Takeaways

Introduction (00:00)

Why Person-Centered Care Matters (02:05)

Designing Healing Environments for Dignity (08:55)

Policy Decisions That Changed Outcomes (11:45)

Balancing Care, Community, and Global Patients (15:05)

When Crisis Reveals Culture (23:20)