135: Dr. Jeff Wetzler — Why People Don't Tell You the Truth (and the Questions That Change Everything)

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Dr. Jeff Wetzler, author of Ask, joins Cal Walters to unpack a leadership blind spot: the crucial information your team has… but isn't telling you. Jeff explains the "left-hand column" (what people think and feel but don't say), the four reasons honesty gets filtered, and the ASK Approach—a practical framework for choosing curiosity, building psychological safety, asking better questions, and closing the loop when feedback is hard to act on.

If you want better decisions, healthier relationships, and fewer surprises, this conversation will give you a playbook.

Episode Outline / Timestamps 00:00 The hidden information problem

00:41 Guest intro + what you'll learn

01:37 Chris Argyris + the "left-hand column" tool

08:07 Four reasons people don't tell you the truth

12:06 Why smart/successful leaders struggle to learn

13:55 Jeff's near miss: one question that revealed the truth

15:45 Psychological safety: why curiosity alone isn't enough

21:35 Reactivity: the biggest predictor of future honesty