63. The Leadership Skill Most Managers Are Missing - Jackie Handy

In this episode of It Starts With You, Vicky O'Farrell is joined by leadership and workplace culture specialist Jackie Handy to explore one of the most overlooked drivers of engagement, performance, and wellbeing: the human need to matter.

Together, Vicki and Jackie unpack why feeling valued often matters more than salary, how belonging and purpose shape workplace culture, and why emotional intelligence remains one of the most important leadership skills in today's increasingly complex world of work.

They also explore how leaders can recognise when someone is struggling, the role of psychological safety in building trust, and the small "million-dollar moments" that can transform relationships and team performance.

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Thank you, Vic.

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