555: How to build a technology partnership that drives results, with Samsara Customer XPO

Tony Graham of XPO talks about their partnership with Samsara; AI; the importance of gaining employee buy-in; & driving impact with new technology solutions.

IN THIS EPISODE WE DISCUSS: [01.18] An introduction to Tony and his nearly 30-year career journey at XPO.

[02.35] An overview of XPO, what they do, and how they help their customers.

"We have about 300 locations, 22,000 employees – we moved 16 billion pounds of freight last year!.. So we play a pretty important role in the North American supply chain."

[03.45] Re-investing in LTL – how XPO has evolved over the past few years.

[04.57] The importance of technology at XPO, and why they're committed to investing in proprietary systems.

"Technology is a big part of our DNA, it's infused into every aspect of our business."

[06.13] From dock operations to immediate employee feedback, how AI is driving results for XPO.

"AI helps to improve the customer experience at every touchpoint."

[09.11] How XPO determined they needed a partner, and why they chose Samsara.

"We're very proud of our proprietary technology so to go outside of that box wasn't an easy choice… But we wanted to better support our drivers… And we knew it wasn't going to be a one-size-fits-all, so we wanted a partner that could grow with us."

[11.04] Tony's advice for other businesses looking to find the right match.