Persuasion Versus Manipulation: Ethical Leadership and Building Trust Across Teams

JonRobert Tartaglione shares how to lead through influence without direct authority, drawing on his background in psychology and examples like political polarization and message framing. He explains why Chiefs of Staff need to use persuasive, not just expressive, communication and offers practical tips, such as using diagnostic questions, hedging language, and leveraging social norms in organizations. The conversation covers what actually works to change minds, why logic alone is rarely enoug...