Disintegrating the Org Chart: ServiceNow’s Jacqui Canney

In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work. She emphasizes that successful adoption of artificial intelligence requires strong change management, workforce training, and a focus on talent — not just technology — including companywide AI skill assessments and personalized learning paths. Tune in to learn why Jacqui sees AI as a human capital opportunity. Read the episode transcript here.

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Guest bio: Jacqui Canney is the chief people and AI enablement officer at

ServiceNow, where she leads the enterprise software company’s talent

strategies for improving employees experience and preparing them for the

future workforce through the use of technology and generative AI.

Before joining ServiceNow in 2021, Canney served as chief people

officer at WPP and Walmart. She previously worked at Accenture for 25

years. Canney currently sits on the board of directors for food delivery

platform Wonder and nonprofit Project Healthy Minds. She’s also on the

Institute for Corporate Productivity’s Chief HR Officer Board and Boston