892. Why 94% of Your Business Problems Aren't Your People's Fault: The W. Edwards Deming Story

Brian discusses W. Edwards Deming, the American statistician his own country ignored for three decades while Japan rebuilt its entire industrial base around what he taught. In 1950, Deming brought his ideas to Japanese executives who had nothing left to protect. Japan named its national quality prize after him the following year. America didn't notice until a television broadcast in 1980, when Deming was 79 years old.

Brian traces where those ideas came from, including Deming's time inside the most productive research laboratory in history and the mentor whose insight about variation changed how Deming saw every business problem after that.

Brian also unpacks Deming's estimate of how much organizational trouble actually belongs to the system rather than the people working inside it, and corrects one of the most widely repeated business quotes attributed to Deming, which says close to the opposite of what he believed.

Part one of two.

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