The 4 Skills Behind a 10% Retention Lift with Veronica Salcido, GrowthAssistant

Quality of hire does not end at the offer. Veronica Salcido, who leads the recruiting, HR, and coaching and L&D org at GrowthAssistant, joins Shannon to unpack how her team turned 50% churn into a 10% retention lift in 6 months. She explains why speed and volume stopped being useful signals once quality became the real cost, and how tracing 80% of failed hires back to durable skills, not hard skills, changed how her team hires, coaches, and measures success. Veronica walks through the fou...