The Autonomous Enterprise: What Privileges Should You Allow AI?

Steve Hall, Chief AI Officer at ISG, argues the question executives keep asking is the wrong one. Not what AI can do — what privileges you should allow it. He walks through the autonomous enterprise, what his market data shows about who is capturing AI's value, and the one word he says determines whether adoption happens at all.

TOPICS COVERED:

- Why 2025 changed the question from what AI can do to where you should let it act

- The autonomous enterprise — and what earning autonomy actually requires

- Measuring AI trust at the individual level, not the organizational one

- Token maxing and why board conversations moved from productivity to outcomes

- What the ISG Index shows about hyperscalers versus the firms doing the work

- The one-word answer to what improves workforce adoption

- Why the C-suite sets vision but work units decide the outcome

- The EU AI Act, guardrails, and the overregulation risk

 

(0:00) Welcome and Introduction