Rush Fees - OR maybe have clients send flowers instead?

#123: Implementing fees without alienating clients is a key challenge for contractors like us. Things become exceedingly difficult when trying to balance a normal full-time workload and "incentivize" clients to send their files on time.

What are the options we have to shuffle jobs around to accommodate a client who "needs it tomorrow"? Angelina Gurrola and Charles Commins provide solutions you can use in your own business.

Key moments:(00:00) Defining Late and Rush Fees

(06:35) Enforcing Fees Without Alienating Clients

(12:13) Including Fees in Proposals and Contracts

(15:38) Client Choices and Boundaries

(22:00) Transparency and Trust in Client Relationships

(27:53) Preventing Late Submissions and Rush Jobs

(35:54) Percentage vs. Flat Rate Rush Fees

Resources mentioned in the show:Charles was Non-Employee of the Week (week 38)Thanks to Chad Parizman and Alejandro Ramirez for their contributionsSee flowers sent instead of paying a Rush Fee

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Our Panel:Angelina Gurrola is a podcast producer, manager, and strategist offering full-service launch and monthly management packages to creative businesses & brands.