Agentic Payments: The Questions the Industry Needs to Answer Before Scaling | Robert Kraal, Co-Founder at Silverflow

Everyone is talking about Agentic Payments! So I sat down with Robert Kraal, Co-Founder of Silverflow, live at Money20/20 Asia and we had a chat. Robert brings a commercial perspective to the conversation, and we focus on the what are the hard commercial questions the industry still needs to answer before agentic payments can truly scale.

We cover:

(00:00) Is the card system ready for agents?

(01:00) The commercial model nobody is talking about

(02:30) Neutral agent vs. paid agent: the Spotify analogy

(04:00) What happens when your agent talks to another agent?

(06:00) Liability: who's responsible when the agent gets it wrong?

(08:00) The tokenization gap in emerging markets

(10:00) Where to start: simple use cases first

(12:00) What Silverflow is doing to prepare for agentic transactions

(14:00) What excites Robert most about this space

(16:00) What payment professionals should be doing right now