Being AI Native at ServiceNow

What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now.

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WHAT WE COVER

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DI LE — AI Ethicist & Human-Centered AI Strategist, ServiceNow

The clearest definitions you'll find anywhere of responsible AI, ethical AI, and human-centered AI — and why all three are required if you're going to do this right. Plus: why AI native means AI as the operating system, not a feature.

DR. ALAINA BEAVER — Global Head of Accessibility Customer Engagement, ServiceNow

ServiceNow built the world's first AI model accessibility checker with the Global Accessibility Awareness Day Foundation — and open-sourced it on GitHub for free. Because responsible AI native behavior means holding AI itself accountable.

ANAND THARANATHAN — Research Leader, ServiceNow

A framework from cognitive science every AI builder needs: use, disuse, misuse, and abuse. The four modes of AI interaction — and why proper use is the only one that delivers.

TARA BOGAVELLI & KATRINA STANKIEWICZ — Voice AI Research Team, ServiceNow

How ServiceNow built a rigorous open-source evaluation framework for voice agents from scratch — and what cascade failures, transcription errors, and prosody failures actually sound like in practice.