Episode 62: Accelerating Operational Excellence: How Systems Design and Leadership Drive Shingo Transformation

What does it take to create lasting improvement—not just better numbers? In this episode, Danilo Rodriguez Santos, maintenance leader at Vale, shares how the company’s railway maintenance operation in São Luís, Brazil, used the Shingo Model to connect systems, leadership, and people on its journey to receiving Shingo Silver in 2025. Danilo explores how active listening, leadership humility, direct observation, and a focus on behaviors helped engage employees and build a culture capable...