#124: The Credentialing Mistakes Costing Clinics Thousands (Ft. Summer Pittman)

This week on Strata Stories, Summer Pittman, a RCM Success Specialist, talks about one of the most overlooked revenue risks in rehab practices: credentialing.

It sounds administrative. But the mistakes are expensive.

Highlights from episode:

• Clinics often start seeing patients before a confirmed payer effective date

• Some insurers won’t retroactively credential, leaving entire plans of care unpaid

• Missing welcome letters or documentation makes denials nearly impossible to appeal

• New locations and new providers are frequent credentialing blind spots

• Many practices sign payer contracts without fully understanding the fee schedule they're agreeing to

• Going in-network with every payer isn’t always the smartest strategy

If you’re opening a clinic, adding providers, or expanding locations, this episode is a great reminder that credentialing isn’t a checkbox. It’s revenue protection.

If you'd like to learn more about how Strata’s Billing and EMR platform helps rehab clinics prevent denials and increase profitability, visit stratapt.com and book a demo with our team.

If you have any questions, send us a note hello@stratapt.com.