Sensemaking Under The Confusion Tax | Richard Claydon

Strategy fails in the gap between the plan and the lived reality of work, and that gap is where most leaders burn out. We sit down with Richard Claydon, an organisational theorist focused on leadership in complex and ambiguous environments, to name what’s really happening when teams feel overloaded, stuck and quietly cynical despite “doing everything right”. We dig into the confusion tax: the hidden cost that appears when run work, serve work and change work become tightly entangled. T...