Why Saying 'No' to a Client Can Be the Best Client Experience Move You Make | Ep. 47

This week on the Systems Rehab Podcast, I'm telling you about the time my hairstylist denied me a service and how that one "no" turned into 7 years of loyalty, thousands of dollars, and my whole family becoming her clients. Here's the thing: your client experience isn't just what happens after someone books you. It starts way before that and if you're not being intentional about that experience, you're leaving it up to when you have time, when you're available, when you feel like it.&nb...