The Power and Risk of Empathy - When Empathy Goes Wrong at Work

In this episode of Tactical Empathy, Erin explores both the power and the risk of empathy in the workplace—what happens when a leadership strength starts to work against us. Through real-world examples, she unpacks how empathy can be misused or overextended, from avoiding hard conversations to unintentionally applying pressure through emotional leverage. Erin introduces discernment as the key to using empathy effectively, offering practical ways to stay clear, accountable, and grounded so empathy builds trust rather than erodes it.